Game Room Backend Login Routine

What the backend is

Players see the games. You see the backend. Think of it as a private website that opens once you type your agent name and password. Inside it you open player logins, top them up, pull the balance back when someone cashes out, and scroll back through every action on record.

Think of it like a shop till. Your credit balance is the cash drawer. Every time you load a player, money leaves the drawer. Every time you redeem a player, it comes back. If the drawer and the records match at night, your day went well.

Logging in safely

• Use the backend link we give you. Bookmark the address so a typo never sends you to the wrong place.
• Pick a strong password that you do not use anywhere else.
• Do not share your agent login with staff. If someone helps you, ask us about a sub-agent account instead.
• Log out on shared computers.

If you forget your password, message us. We will check that the request is really from you before we reset it.

The main sections

Player list

This shows every player you created, their current balance and whether the account is active. Use a naming pattern you can read later, for example a short name plus the last digits of their phone. Avoid random names; you will not remember who "abc123" was next month.

Recharge (load)

Pick a player, type the amount and confirm. The amount leaves your balance and goes to the player. Check the number twice before you press confirm. Typing one zero too many is the slip beginners make most often.

Redeem (cash out)

If a player is done and wants their winnings, pull that balance out of their login. The amount returns to your balance. Always redeem in the backend first and pay the player second, never the other way round.

Reports and history

Every load and redeem is recorded with a time. Use the history to answer player questions such as "did my load go through?" It is also how you check your own day.

A simple daily routine

1. At opening, write down your starting balance.
2. Record every cash or online payment you receive next to the player name.
3. At closing, open the history and add up loads and redeems.
4. Starting balance minus loads plus redeems should equal your current balance.
5. If it does not match, find the difference today, not next week.

When you run low on credits

Do not wait until you hit zero on a busy night. Watch your balance and refill early. The buy credits page explains how a top-up works.

Common problems and fixes

• Player cannot log in: check the account is active and reset the player password from the player list.
• Load went to the wrong player: redeem it from that player straight away, then load the right one.
• Balance looks wrong: open the history and filter by today. Message us with a screenshot if you still cannot see why.

For settings beyond daily work, such as sub-agents and permissions, read the admin panel page.

Backend questions